Frequently Asked Questions (FAQs)
How do I download NLA Mobile app?
Visit www.nlamobile.com to automatically download the app onto your smartphone. Go to your Apps page and click on the NLA app icon to register.
How do I register?
Select the Register Now on the Login screen Fill in the form with required details (It is advisable to use name on a national ID, so that claiming winnings at the Bank would be made easier. You then agree to the Terms and Conditions and Submit. An SMS with an OTP will be sent to complete the registration process."
What is an OTP?
OTP means One Time Password. This is an added layer of security sent as an SMS to the registered mobile number of the user after submission of the registration information. The SMS contains a pass code which has to be re-entered to authorise the user on the app. The use of the OTP completes the registration process.
I missed the OTP submission screen
Select Use OTP on the Login screen and enter the pass code you received via SMS
OTP validity expired
"If the OTP sent has exceeded it's validity, Select Re-Generate OTP on the OTP submission screen A new code will be sent to your mobile number."
What if I forget my password?
Use the Forgotten Password? option on the login screen to reset your password
How do I deposit money to play?
You will need to deposit money into your player wallet before you can play 5/90 Mobile. Simply select Select Deposit under My Account, enter and confirm the amount you want to deposit. Next, Select any of the easy payment options; Mobile Money, Visa, Mastercard or Mpower Account and click Proceed. You will be redirected to a Payment Confirmation Page. Select Make Payment and follow the easy steps to pay.
You can then proceed to play your 5/90 game by clicking the ‘Play 5/90’ tab on your Menu page.
How much can I deposit to play?
As little as 50p per play. You can however play as much as you want in a single play. The more you play, the better your chances of winning.
How do I check my play transactions?
Select Reports. Under Reports, select Transaction Report. This gives an overview of the your last 10 transactions. Transactions comprise Withdrawals, Deposits and Ticket Purchases.
How much can I win?
You can win at least GHC213 with a GHC1 play. Play more to increase your winning amount.
How will I know if I have won?
You can check Draw results at the end of each day’s game. Select Draw Result on the menu page to view results of up to 2 weeks. Draw results of the game played will be published the next morning under ‘Draw Results’ tab on your app. A notification with the winning numbers may also be sent to your smartphone the next morning.
How do I claim my money when I win?
Winning amounts up to GHS426 (GHS2 cedi stake) will be uploaded to your player wallet after the draw. This can be withdrawn via any of the available options. Amounts exceeding that limit can be redeemed at any NLA Partner Bank after the draw.
How long does it take to claim my cash prize?
You can claim your cash prize within 7 days after draw date.
What are the NLA Partner banks?
National Investment Bank(NIB), GCB Bank, ZENITH, UBA, UNIBANK, ADB, UMB, BANK OF AFRICA, HFC and ACCESS BANK.
What are the contact details if I have further inquiries?
More information is available on our website at www.nlamobile.com. You can contact our Customer Call Centre (TOLL FREE) on 0302 634 634 everyday from Monday to Saturday from 7am to 6pm.
What are the Game Details?
These are the Game Details - 5/90 is an NLA game which allows players to select at least one out of ninety balls numbered 1-90. A draw is held at the end of each day except on Sundays to randomly select 5 out of the 90 balls. If the numbers on the 5 selected balls match any of the numbers selected by the player at the time of play, he stands a chance of winning. The daily draw games are Monday Special, Lucky Tuesday, Midweek, Fortune Thursday, Friday Bonanza and National Weekly on Saturdays. The variations of games to play each day are below
- Direct-1:- The first number drawn is called the 1st Winning Number. (E.g. If a Player selects number 45, he wins if 45 is the first number drawn)
- Direct 2:- Any two numbers out of the 5 winning numbers to be drawn. (e.g. If a player selects 37 and 17, he's a winner if 37 and 17 are among the 5 numbers drawn)
- Direct 3 :- Any three numbers out of the 5 winning numbers to be drawn. (e.g. If a player selects 21, 48 and 83, he's a winner if 21, 48 and 83 are among the 5 numbers drawn)
- Direct 4:- Any 4 numbers out of the 5 winning numbers to be drawn. (e.g. If a player selects 21, 48, 83 and 45, he's a winner if they are among the 5 numbers drawn.)
- Direct 5:- All 5 numbers chosen must be winning numbers. (e.g. If a player selects any 5 numbers from 1 to 90, and all 5 numbers are drawn, then he is winner.
- Perm-2:- This is basically selecting more than 2 Numbers and combining them in sets of 2. If a player selects numbers 10-20-30, Perm2 will give combinations of (i) 10-20, (ii) 10-30 and (iii) 20-30. Here, the winning pattern is same as direct-2.
- Perm 3:-This is basically selecting more than 3 Numbers and combining them in sets of 3. If a player selects numbers 10-20-30-40, Perm3 will give combinations of (i) 10-20-30, (ii) 10-20-40, (iii) 10-30-40 (iv) 20-30-40. Here, the winning pattern is same as direct-3.
- Banker 1 against all: - This is selecting one number and pairing it with the rest of 89 numbers. (e.g. if player selects 45 against all, Means 45 his banker.) This banker must be one of the 5 winning numbers.
Can I register more than once with the same mobile number?
Sorry, you canot register more than once with the same mobile number
Is it possible to log into the same application with a different player account?
"Enter the different player account's username and password. Press Ok when asked, Do you want to Reset Registered Device? A verification text will be sent to the registerd mobile number of the account Enter the verification code to log in"
I did not receive Reset Verification Code via SMS
Select Code not received? Click Here on the page to resend the code via SMS
How do I check my transactions?
"Select Reports Under Reports, select Transaction Report This will give an overeview of the your last 10 transactions. Transactions comprise Withdrawals, Deposits, Ticket Purchases "
How do I claim my money when I win?
Winning amounts up to GHS426 (GHS2 cedi stake) will be uploaded to your player wallet after the draw.This can be withdrawn via any of the available options. Amounts exceeding that limit can be redeemed at any NLA affiliated Bank after the draw. Terms and Conditions apply
How do I check Draw Results?
Select Draw Result on the menu page to view results of up to 2 weeks
How can I deposit money into my player wallet?
"Select Deposit under My Account Enter and confirm the amount you want to deposit Select any of the various Payment options to complete; Visa, masterCard, MTN Mobile Money and Mpower Account and click Proceed You will be redirected to a Payment Confirmation Page Select Make Payment Select the channel through which payment will be made (Mpower Account, Debit/Credit CArd or MTN Mobile Money) Fill in the necessary details required and click PAY NOW"
Can I withraw money from my player wallet?
"Select Withdrawal Request under My Account Choose the option through which the withdrawal will be made ie Mpower, Bank Account and MTN Mobile Money Fill in the necessary details Submit. "
What is an Mpower Account?
An Mpower Account is a payment service that works with seected digital wallet or bank account. Players using this account can deposit and withdraw money to and from their player wallets using this medium
What does the "MTN Mobile Money Account" under Withdrawal Request mean?
This means that a player with an MTN Mobile Money account can transfer money from their player account to the MTN Mobile Money Account
What does the "Personal Bank Account" under Withdrawal Request mean?
This means a player can transfer Money from their player wallet into their Bank Account
How will I know if I have won?
Draw results of the game played will be published the next morning. A notification with the winning numbers will be sent.
Can I play at any time?
"5/90 games are played from Monday to Saturday each week and draws are held at the end of each day except on public holidays where the draw is postponed to the next working day. Games can be played on the day of the game or another day's game can be played in advance. On the day of the game, play before shutdown time of 6:30pm"
What happens when I lose my phone?
"Your NLA Mobile account is tied to the mobile number you registered with. Once the number is retrieved from the operator and put in another phone, download the app and sign in with your existing username and password. Your account will be available."
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